Privacy Policy
Call Concern Limited (the “Company”) are committed to safeguarding the privacy of personal data. The Company will ensure that all personal data supplied by you or collected from you by www.callconcern.com (the “Website”) is held securely and in accordance with the Data Protection Act 1998. This policy sets out how and for what purposes the Company will use the personal data collected. Please read this policy carefully as it affects your legal rights. If you do not agree with the policy please do not use the Website. By using the Website you agree to the policy.
1. Personal Data
1.1 The Company may collect, store and use personal data of the following nature:-
1.1.1 Your name;
1.1.2 Your postal address, telephone numbers and email address;
1.1.3 The information set out in clauses 1.1.1 and 1.1.2 provided by you in respect of any third party;
1.1.4 Personal health data and records which you or anyone acting on your behalf upload to the Website from
time to time; and
1.1.5 Any other information obtained by the Company from you:-
1.1.5.1 When supplying our services to you;
1.1.5.2 When providing you with a password protected login for use of our services on the Website;
1.1.5.3 On the Website Message/Enquiry form.
1.1.5.4 In the event of any other communications which you or anyone acting on your behalf make with
us via the Website.
2. Use of Personal Data
2.1 The Company may use personal data supplied by you for the following purposes:-
2.1.1 To enable the Company to provide the services purchased by you or for you by anyone acting on your
behalf.
2.1.2 To send you statements and invoices and to collect from you payment for the services purchased from
the Company.
2.1.3 To send you future marketing information emails regarding the Company’s services.
2.1.4 To enable the Company to deal with any complaints or queries raised by you.
2.1.5 To administer the Website.
2. 2 The Company may also collect and store information about your personal computer and about your visits to and
use of the Website (including your IP address, geographical location, browser type, referral source, length of visit
and number of pages viewed).
3. Use of Cookies
3.1 The Company may obtain information regarding your use of the Website by using a cookie file. Cookies are
downloaded to your computer automatically and contain information that is transferred to and stored on your
computer’s hard drive.
3.2 A session cookie, if used, will keep track of you whilst you navigate the Website.
3.3 A persistent cookie, when used, will enable the Website to remember you when you return to the Website.
3.4 All computers have the ability to decline cookies although to use the Website you need to have all cookies
enabled.
3.5 We will use the information collected by our use of cookies to analysis the use of the Website, enabling us to
produce statistical and other reports about the use of the Website although such reports will not include any
personal data.
4. Unsubscribing from Marketing Communications
4.1 If you do not want information provided by you to be used as set out in clause 2.1.3 above, you can unsubscribe
from any marketing email by clicking on the “Unsubscribe” option at the foot of the relevant email sent to you by the
Company.
5. Payment
5.1 All financial transactions processed via the Website are handled through our payment services provider PayPal
(Europe), Sarl. + Cie, SCA (R.C.S. Luxembourg B118349). You should only provide your personal information to
PayPal or any other merchant which we may use after reviewing their privacy policy.
The Company will share your information with PayPal or any other merchant which we use only to the extent
necessary for the purposes of processing payments you make via the Website.
PayPal and other merchants are not permitted by the Company to use your information for any other purpose.
6. Sharing personal data
6.1 The Company may disclose any personal data supplied by you via the Website to any of the Company’s partners,
employees, officers, agents, suppliers or sub-contractors in so far as it is reasonably necessary for the purposes
set out this privacy policy.
6.2 The Company may also disclose information about you:-
6.2.1 To the extent that the Company is required to do so by law.
6.2.2 In connection with any legal proceedings or prospective legal proceedings.
6.2.3 In order to establish, exercise or defend the Company’s legal rights (including provision of information to
others for the purposes of fraud prevention and reduction of credit risks).
7. Sharing Personal Health Records
7.1 In uploading personal health records to the Website, you confirm your consent to our holding such records.
7.2 In the event that the personal health records and all other personal data uploaded to the Website by you are the
records of another individual, you warrant that you have the permission of that individual to upload their personal
health records and other personal data to the Website and authorise us to hold the same.
7.3 You expressly agree to indemnify the Company in respect of any loss the Company suffers as a result of any claim
or complaint by a third party whose personal data and health records have been uploaded to the Website by you.
7.4 In the event that you need to provide any personal health records supplied by yourself and stored by us, to any
other person, you will be responsible for providing access to the personal health records to such person.
7.5 In the event that you provide such access to a third party by sharing your website password and login details with
them, you must change your password and login details within 24 hours of providing such login details to a third
party.
7.6 You expressly agree to indemnify the Company in respect of any loss the Company suffers as a result of any claim
or complaint by anyone whose personal data and health records have been uploaded to the website and shared
by you resulting in any misuse or loss of data by a third party.
8. Security of personal data
8.1 The Company will take reasonable precautions to prevent the loss, misuse or alteration of any personal data
supplied or obtained via the Website including reasonable technical and organisational precautions.
8.2 The Company does not accept any responsibility for the security of data transmitted via the World Wide Web.
8.3 It is your responsibility to keep your password and user details confidential.
9. General
9.1 The Company may update this privacy policy from time to time and it is your responsibility to ensure that you are
aware of the contents of the most up to date policy at any given time.
9.2 The Website may contain links to other websites. The Company is not responsible for the privacy policies or
practices of any such third party websites.
9.3 If at any time you would like to contact the Company regarding the privacy policy or with any other enquiries relating
to the personal data the Company holds about you or any third party whose personal data has been supplied by,
or collected from you, you can do so by contacting the Company using the Enquiry/Message form, by telephoning
the Company on the telephone number displayed on the Website.
9.4 The Company is the data controller responsible for this Website and is registered with and regulated by the
Information Commissioner’s Office with registration number Z2263924 as Call Concern Limited whose
registered address is 88-90 Hatton Garden, London, EC1N 8PN.
