Call Concern - Senior Services

FAQs - You Ask - We Answer - Your Page - Here .............

We value your feedback on the Call A Day Care Program & Health Records. So if a question is asked enough, it's added in here.

When will my Call A Day Program start ?

Our Senior Services team aim to commence your Call Care Program following or within two working days of notification of or clearance of your subscription payment, as applicable. Please note :- Clearance times may vary. If in doubt, please check with your subscription service.

Can I subscribe for myself ?

Yes, you can do this by filling in both columns on the Join page as both Subscriber & Client to be called.
It is possible that he system may reject the identical email address, in which case please create/use an alternative email.
If you have any difficulties, please contact us for help.
It is best however if subscribing for yourself, to arrange with another person eg. family member to be notified of any possible concerns. You can do this by giving their phone number & email within the Subscriber section.

Do you cover national holidays ?

Yes we cover national & state holiday days. As a norm, we would expect to cover every day throughout the year except Sundays. However if you wish to confirm regarding any particular Holiday day, please contact us nearer the time.

Can I have calls at a specific time, or at the same time each day ?

Unfortunately we are unable to guarantee this in practice due to workload constraints.
The "Join" information allows for a preference for am or pm to be given which we try to match, but this option is offered on a basis of best endeavors only.
We try to plan our calls around the mid range times which are usually the most convenient for most Clients.
If however, you have a particular preference eg. no calls prior to 11am, please tell us and we will try our best to help.

Can I have the same Agent each time ?

It is one of our aims for our Clients to have the same Agent as often as possible to help build up a good rapport.
In practice however, this is dependent on workload and staffing situations.

Can I ask to have either a male or a female Agent ?

Sure, we like our Clients to say if they have particular preferences for their Program.
We may not be able to oblige all of the time, but we will do our best to help.

I'd like to inform you of something before my calls start. What's best to do ?

Unless in matters of urgency, we suggest you pass on the information to your Agent on your first call.
If you have any particular messages for us at any time, it's a good idea to have a reminder note to hand in readiness.

My Call Program hasn't started yet. What should I do ?

First, please check with your subscription service that the subscription payment has cleared and then add on 2/3 working days for processing. If this is not the reason for the delay, please send us an enquiry ticket to give us time to investigate.
There may be a problem, for example an error with the call number/s given and which we have not yet been able to resolve.

I don't think I was called yesterday

You may have been unaware of the call, please wait for your next call.
If there appears to be any problem, please tell the Agent who calls next or contact us directly.

I'm having problems with my log-in

First check that you have entered the details exactly and using the lower or upper case as appropriate. If there is still a problem, contact us for help describing the problem.

I've forgotten my password

Please request password re-send and check in your Junk folder if you don't see our email in your Inbox.
It is best to include our emails in your list of safe senders, as this will prevent this from happening.

Which countries do you cover ?

The Call A Day Program is currently restricted to calls within the USA, Canada and UK due to time zone differences.
We plan to expand to other countries at a later stage and will post a notice on the site nearer to the time.

Can I use the Program for my relaives in USA/Canada/ UK if I am not resident there ?

Yes. But this may cause time-zone problems, as if we need to call you in response to a no answer, it may be quite late your time, so please allow or make appropriate arrangements for this.

Are Hawaii and Alaska included ?

Yes. But due to time zone differences, at present we are only able to call up to 12am within these states' time zones..
Currently we use the EST time zone as being the most appropriate for all, but if you have any questions please contact us

Aside from country, are there any other limitations within the Call A Day Program ?

To ensure effective communication, we require that both Subscribers & Clients being called have a reasonable command of English.

Can I cancel my subscription at any time?

Yes. If you have paid via Paypal you can cancel your subscription yourself directly via the PayPal site.
Please remember that once any payment has started being processed it cannot usually be cancelled, so please allow sufficient time in advance.

We recommend that you allow at least a full week before your next subscription payment date. Please note that refunds cannot normally be made of payments once processed. If you have any problems, please contact us as soon as possible.

Can I also cancel the Program at any time ?

Yes. First you can cancel the subscription as above. However we recognise that there may be times when Subscribers wish to cancel the Program forthwith eg. due to Client illness etc. In such cases, please contact us via the ticket box or call in cases of urgency.

2/3 working days notice would be helpful, but we will endeavour to implement your request as soon as possible.

How do I amend my details eg. tel. no, email address ?

Please log in first and go to the Edit Profile page & amend. You may need to allow a short time for processing.

Should I notify you if I want to delay my calls due to eg. a hospital visit or a long flight ?

Yes, please advise us of the dates for "no call" & "re-start my Program" during one of your daily calls.
Alternatively send us a message via the ticket box.

What happens if I'm on vacation abroad and/or in a bad reception area ?

If going abroad, we strongly recommend that you check beforehand with your phone services provider that your service will still be available. In some cases, you may need to notify them first.
If your phone service will not be available, please advise us in advance of your departure and return dates so we can welcome you home.
In situations of simple bad reception, we will do our best to cope.

If I'm going to be away from my phone service, should I notify anyone else ?

YES - If you envisage being without a phone service for a day or more, please notify any person with whom we are
liaising for you, as well as advising us.
IT IS IMPORTANT FOR THEM TO KNOW THAT YOU ARE TEMPORARILY NOT BEING CALLED.

Can the Client to be contacted be changed within the same Plan?

Yes. Please log in first and amend the details on the Edit Profile page & allow a short time for processing.

How do I best contact you?

For non urgent enquiries or notifications, please email us via the ticket box on the Contact Us page.
We endeavor to respond as quickly as possible, but please allow 24 - 48 hours during working days for a response.
In urgent cases, please call Monday to Friday between the hours of 8am - 3pm EST.

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Have Personal Health Record On Hand

Yours To Keep - A Gift For Life

In an emergency, a Client's Health Record may not be rapidly available. Yet this could be crucial to immediate treatment. We offer the bonus of an optional facility for each Client being called to have the security of setting up their Personal Health Record on-line. This way details can be viewed, updated & checked at any time by simply logging in.

To protect their confidentiality, no readily identifiable personal details eg. full name, address, tel. no, are included and only they will have access to their PHR.

How It Works - After you subscribe, we email a pin no. to the Client. They then use this to set up their log-in to create their own PHR page.

This is your relative's gift - free from us to use & keep for their lifetime, even if you discontinue the Programme. And of course should they wish to delete the data, they can do so at any time.